We aim to provide our tenants with high quality accommodation and good service. We are always heartened when we receive their appreciative comments. Here are a few received recently.

We were all so happy in our house. Honestly, on behalf of everyone though, thank you for everything that you've done for us. We've had such a great year in this house and will be sad to say goodbye to it. Best of luck to you and everyone else at Fuse in the future too, and again, thanks for being so kind and patient with us!'
RH, Tenant 2011/12 21st March 2012

The (new appliance) arrived this morning, within a matter of days of us reporting a fault. Thank you for your swift response on this matter.
JR, Tenant 2011/12

Thank you for being quick with repairing the (appliance) and on replacing the (new appliance). We are trying them out tonight.
OB, Tenant 2011/12

I would also like to take this opportunity to thank you & Sanjay for all the help you've been to me when I've had any problems or issues. You both made it a lot less stressful than it could have been during my final year, which I am very grateful for and I believe is testament to your professionalism as a business.
JS, Tenant 2010/11

We thought Fuse were fantastic - expect a high standard, but were always there if we had queries and helped sort out Rebecca's room, with extra heating, curtains and a temperature gauge. Also THANKS for the fence - made such a difference to us. Maintenance was managed very quickly and with no mess. We would all rent with you again - knowing the trouble some people have with their landlords. We would recommend you. Nice people, easy to get along with, helpful. Thank you!
All tenants, 2009/10 & 2010/11

You have been the best landlord I've had thus far.
AW, Tenant 2010/11

Just like to say I think Fuse Properties has been really good to me and I will recommend your business'
SB, Tenant 2011/12

The company is a well organised company, with a strong set of policies in place. Exactly how I would want to set up a rental company if I was ever to do so (which I would like to do!. Overall happy with contractors that they use. We would definitely recommend them to anyone as they have good properties and they are good quality. We have really enjoyed our 2 years. You have good policies in place! Thank you once again, andI hope the business continues to succeed for you both.
J&R, Tenants 2009/10 & 2010/11

May I also say thank you, we have had no problems what so ever so far and have really enjoyed being in this flat. It seems that we are the only ones out of our group of frends that actually have had no problems and can actually contact you, our landlords, without any complications or delays. We are always getting comments about how nice this place is and how trouble free it is! So thank you and everyone at Fuse for providing us with your service!
BC, Tenant 2010/11

Thank you for making sure that the move in went so smoothly for us today! The house is brilliant and we are all settling in really well!
13 March 2010 – ZV Tenant 2010/11; 2011/12

Thank you for dealing with our [issue] so quickly. As soon as I had put the phone down to you, someone arrived within minutes to check out the [issue]. We are all pleased that we are staying on with you next year as we have heard so many horror stories about landlords who do not do anything! At least you know all of us by name!
A, N, E, G & L ( 2009/10; 2010/11 & 2011/12)

Comment from tenant who contacted us in morning about a maintenance issue and Fuse attended to within an hour:-It's fixed already!:) Thank you very much for sorting it out so quick.
Magda, tenant 7 Feb 2011

We would like to stay with fuse as we have found you to be great landlords and very reliable.
Dani (2010/11) 12th January 2011

Can you find us another house for us so that we can stay with you again for next year – you are great landlords and we like working with you.
Josh, Tom & Sam 9th January 2011 (staying on in 2011/12 at another Fuse property)

'We are really excited about (property)! Thank you for all your help and it a pleasure working with Fuse!
SH, Tenants of 2009/10 moving into new house for 2010/11

Thank you for your patience, and we would also like to say how impressed we have been with how efficient and speedy you have been with trying to help our situation, thank you ever so much.
RM, Tenant of 2009/10, now staying on at their property for 2010/11

'Thank you for everything this year Jasma!'
JB, Tenant of 2009/10 and 2010/11

'Thanks for being great landlords'
DT & KM tenants for 2005-6, 2006-7, 2008-09, 2009-10

Just thought I'd say thank you for the past two years! We have all been really happy with the service you provided us. I would recommend you as Landlords. Thank you for being quick in responding to us when we've had problems! Good luck in the future.
CS, tenant for 2 years, 2008-9 & 2009-10

We both really enjoyed living in the flat this year, and are very sad to be leaving Portsmouth, but wanted to say thank you for being such great landlords!!
Julia and Dan, Tenants for 3 years, 2007-8, 2008-9 & 2009-10

Thank you for your kind message. It has been nice to live in your properties.
Lizzie R :), tenant for 2008-09, 2009-10

We have enjoyed being tenants for the past year and for some of us for the past two years.
Steph H, tenant 2008/9 & 2009/10

I would just like to thank yourself and all of the fuse properties team for making myself and Alex's final year within Portsmouth university a comfortable one. With the stresses of final year dissertations and exams, it was nice to know that we had an efficient and supporting landlord behind us with any household queries that may have arisen. I hope you have a great year this year with all of your tenants and I hope that perhaps sometime in the future we shall rent from yourselves again.
Jonny (2009-10) 2nd September 2010

I would like to take this opportunity to say that I am very impressed with the personal yet professional manner in which you do business. 
Mother of new tenant 2008-9

As I won't be at the check out, I just wanted to take this time to thank you for all your help over the past 2 years and it has been a pleasure to rent and work with you (Jasma, Sanjay and Laura). 
JR 2007-08, 2008-09

It would have been nice to work with you guys again as it has been great working with you the past two years. If anything does come up, then that would be awesome.
LC, 2007-08, 2008-09 (we have now found her a brand new flat to move into for 2009-10.)

It's good to work with a landlord that is a pleasure to work with!
JA 2007-8, 2008-9

Reliable, helpful and honest!
JS 2007-8, 2008-9

You were recommended to us by one of our friends who has taken a house with you. We want to work with you because you seem to get to know all the tenants, who they are and even which rooms they are in! That gave us the confidence that we should go with you.
SP 2007-8, 2008-9

We know where we stand with you!
CJ 2007-8, 2008-9

Even the university has said that you are one of the better landlords and that's helped us to make the decision to go with you. !
SH 2008-9

You seem to be much more human than other landlords, friendly and yet professional.
JE 2008-9

Thanks for being so understanding, you really are the best landlord!!!
TS 2008-9

Thanks for being so helpful in trying to find us a house for next year.
EV 2008-9

I'm on my year out next year but will coming back to Fuse when I come back to Uni.
VL 2007-8,

I have found Fuse Properties to be a very professional and courteous company to deal with.  From the first, their information provided, either by phone or letter, was clear and detailed regarding their
responsibilities towards their property and also their expectations from the boys in return.
Parent of tenants renewing tenancies; 2007-8-9

Thank you for your openness and frankness when showing us around.  It really helped us decide that you would be the people that we would want to work with. 
New Tenant 2008-9

Wow!  I called for the boiler to be attended to and you were there within minutes! 
That's great service. 
AR,Existing tenant 2007-8

Thank you for getting our boiler sorted out so promptly.  It really does make a difference and your helpfulness is appreciated. 
RT, Existing Tenant

Thanks for being a helpful Landlord.
SF, 2007-8

We will miss the reliability (of getting odd jobs & repairs done).
SM, tenant for 2 years 2006-7-8

Having been with another Landlord for a year, I am relieved to be coming back to Fuse. My current Landlord is unreliable and I can never get hold of him.  I was with Fuse for 2 years before and now I know why I should not have moved away from them.  You know where you are with them, the properties are great and the management is excellent. 
DW, 2005-6-7, 2008-9

We want to stay with Fuse because we know what we are getting - reliability & good quality!  I moved out of a Fuse house and into another Landlord's house - it was grotty and you could never get hold of the landlord.  Now I'm staying on with Fuse for a further year and I know I have nothing to worry about. 
SM, 2005-6; 2007-8

'They do what they say on the tin!' 
DH, 2007-8

Even when they can't attend imminently, at least they let you know and that is half the battle with Landlord's - getting hold of them! 
Tenant 2007-8

 

FACT

Tenants renew with us because they feel comfortable with us, how we work and they depend on our reliability. Our aim is to continue to provide a high level of service and high quality accommodation.